twisty

ORDER PREPARATION
Nicolas and Aurélie prepare your orders in our warehouse in the south of France within 24/48 hours.
During collection launches or sales periods, preparation times may be extended.

SHIPMENT
• in mainland France and Corsica:
We offer two delivery services:
- Delivery to a pickup point with Colissimo for €4.95 (the pickup point is selected after the payment confirmation page). Shipping takes 2 to 3 business days.
- Home delivery* without signature with Colissimo for €5.95. Shipping takes 3 to 4 business days.

• In Belgium, Luxembourg, Germany, the Netherlands, Portugal, and Spain:
- Home delivery* with FedEx for €7.95. Shipping takes 2 to 4 business days.

*If you are not home at the time of delivery, the carrier will leave your package in a safe place and you will be notified by email. Don't hesitate to contact us with any questions.

Free delivery on orders over €150 in mainland France and Europe (Belgium, Luxembourg, Germany, Netherlands, Portugal, Spain).
For more information on delivery, please visit our FAQ.

RETURNS
You can return your orders within 14 days of the delivery date.
- Return shipping fees are free for size exchanges.
- Return shipping fees are free for exchanges for a store credit.
- A €2.95 return fee will be deducted for refunds.
For more information on returns and exchanges, please visit our Returns & Refunds page.