Frequently Asked Questions

Your order will be prepared within 24/48 hours of validation, from Monday to Friday 12 p.m. (excluding public holidays).
Please note that during busy periods such as sales or a collection launch, the preparation time for your order may be extended.

We deliver to mainland France and the following countries in the European Union: Belgium, Netherlands, Luxembourg, Germany, Portugal, Spain.

- For France we offer the following delivery options:

• Home delivery with TNT / FedEx at €5.95 in 1 to 2 working days (except in cases of force majeure)
• Delivery to a collection point with Colissimo at €5.95 in 2 to 4 working days (except in cases of force majeure)
• Delivery is free for purchases over €150, regardless of the delivery method chosen.

- For countries within the European Union (Belgium, Netherlands, Luxembourg, Germany, Portugal, Spain), we offer the following delivery options:

• Home delivery with FedEx for €7.95 in 2 to 4 working days (except in cases of force majeure)
• Delivery is free for purchases over €150, regardless of the delivery method chosen.

To make a return, simply visit our Returns & Refunds page. You'll find answers to all your questions there!

You can pay for your purchases by:

• Visa


• MasterCard


• Paypal


• American Express


• Bancontact


• Alma (payment in several installments without fees, in France and the European Union)


• Gift card or voucher


• Apple Pay

All our payments are secure and we do not collect any of your payment data.

Taxes are already included in the product price. No additional taxes or customs fees will be charged by the carrier.

It is possible to cancel your order by sending us an email right here with your order number. However, if the status of your order indicates that the order has been shipped, it will no longer be possible to cancel it at this stage. You will therefore have to wait to receive it and return it to us according to our return policy .

Unfortunately, it is no longer possible to modify your order once it has been validated.

If you would like a different size or color, simply reorder.

However, if you wish to change your delivery address, this is possible if your order has not yet been shipped. In this case, write to us as soon as possible, right here, We will do our best to take your request into account!

After adding your favorite pieces and validating your cart, simply insert this code during checkout in the section dedicated to "discount codes/gift cards".

This is an e-Gift Card, which means you will not physically receive it at home.
Our e-gift cards are sent directly to the email address you choose when adding them to your cart. You can also choose a delivery date and add a sweet message!

Our card is valid for 1 year, on all collections visible on our site.

Each Laure+Max e-gift card comes with a unique code. To redeem the e-card in full or in part, simply enter this code during checkout in the "discount codes/gift card" section.

The card cannot be refunded. In the event of a return, only exchanges or credits are possible.

You can find our size guide on each page of our pieces.

We run true to size. However, if some items are oversized, for example, we will mention this in the description.

And if you would like a little advice from us, write to us !

We don't restock our designs mid-season. However, you can always rely on customer feedback to see your favorite piece return to our site. To make sure you don't miss out, simply create an alert on the design's product page.

All the answers to your questions about our manufacturing and our commitments can be found on our Our Workshops page. Enjoy reading!

We would love to learn more about your business and your point of sale. We invite you to write to us at hello@laureplusmax.com .

By subscribing to the newsletter or placing an order on our website, you should receive news from us. Remember to check your spam folder. To ensure your order is confirmed, go to the "My Orders" tab. If your order is there, it means we have received it.
If the problem persists, you can write right here or contact us on our Instagram account @laureplusmax .