Frequently Asked Questions

Your order is prepared within 24/48 hours of validation, from Monday to Friday 12 noon (excluding public holidays).
Please note that during busy periods such as sales or a collection launch, your order preparation times may be extended. 

We deliver to mainland France and the following European Union countries : Belgium, Netherlands, Luxembourg, Germany, Portugal, Spain, Italy and Ireland.

Mainland France, Corsica and Benelux:

• 
  Pickup point delivery with Mondial Relay at €4.95 in 3 to 5 business days (except in cases of force majeure)
• 
  Home delivery with Colissimo at €7.95 in 2 to 4 business days (except in cases of force majeure)
• Delivery is free from €150 of purchase regardless of the delivery method chosen.

Germany, Portugal, Spain, Italy:

• 
  Pickup point delivery with Mondial Relay at €7.95 in 5 to 6 business days (except in cases of force majeure)
• 
  Home delivery with Colissimo at €9.95 in 3 to 5 business days (except in cases of force majeure)
• Delivery is free from €150 of purchase.

Ireland:

• 
  Home delivery with Colissimo at €9.95 in 5 to 6 business days (except in cases of force majeure)
• Delivery is free from €150 of purchase.

Indeed, the MAGIC10 code is no longer active because it will be replaced very soon by a personalized loyalty program.

But don't forget that you get 10% off your first order by subscribing to the newsletter.

To make a return, simply click here and follow the instructions.

You will need:

• your order number: #12345
• the email address associated with your order

When making a return, you have 4 options:

• A refund for the returned item(s)
• A size exchange for the same item
• An exchange for another color or another item that catches your eye
• Store credit valid for 1 year. Please note that store credit is supplemented by €5.

Once you have downloaded the return label, simply stick it on your package and drop it off at a Chronopost pickup point (DPD for international returns).

For any questions regarding returns, refunds, exchanges, and other special cases, visit our Returns & Refunds page.
You will find the answers to all your questions there!

You can pay for your purchases by:

• Visa
• MasterCard
• Paypal
• American Express
• Bancontact
• Alma (payment in several installments without fees, in France and the European Union)
• Gift card or voucher
• Apple Pay

All our payments are secure and we do not collect any of your payment data.

Taxes are already included in the product price. No additional taxes or customs fees will be charged by the carrier.

You can cancel your order by sending us an email right here with your order number. However, if your order status indicates that the order has shipped, it will no longer be possible to cancel it at this stage. You will therefore have to wait to receive it and send it back to us in accordance with our return policy.

Unfortunately, it is no longer possible to modify your order once it has been confirmed.

If you would like a different size or color, simply place a new order.

However, if you would like to change your delivery address, this is possible if your order has not yet been shipped. In this case, write to us as soon as possible, right here, and we will do our best to accommodate your request!

After adding your favorite items and confirming your cart, simply enter this code during checkout in the section dedicated to "discount codes/gift cards".

Gift cards have a legal lifespan of 1 year.

This is an e-gift card, which means you will not receive a physical card at home. It is a digital card.

Our e-gift cards are sent directly to the email address selected when added to the cart. You can also choose the date on which it will be sent and add a nice little message!

Our gift card is valid for 1 year, on all collections visible on our website.

Each LAURE+MAX e-Gift Card comes with a unique code. To use the e-Card in full or in part, simply enter this code at checkout in the section dedicated to "discount codes/gift cards".

The card is not refundable. In the event of a return, only exchanges or store credit are possible.

You can find our Size Guide on every page of our products.

We use standard sizing. However, if certain items are oversized, for example, we mention it in the description.

And if you would like some style, sizing, or body shape advice from us, write to us !

We do not restock our styles mid-season.

However, you can always rely on customer returns to see your favorite piece reappear on our site.
To make sure you don't miss it, simply create an alert on the product page of the style.

All the answers to your questions about our manufacturing and our commitments can be found on our Our Workshops page. Enjoy reading!

We would love to learn more about your business and your point of sale. We invite you to write to us at hello@laureplusmax.com .

By signing up for our newsletter or placing an order on our website, you should receive updates from us.
Please remember to check your spam folder.

To make sure your order has been confirmed, feel free to go to your customer account, "My Orders" tab, and if your order is there, it means we have received it.

If the problem persists, you can contact us right here or contact us on our Instagram account @laureplusmax.